Exchanges & Returns

14 Questions

What is your online returns policy?

You can see our online returns policy Returns Policy

Updated 2 years ago

Why was my online order refunded?

Although we work hard to maintain online stock levels, there are occasions where a stock shortage occurs, and unfortunately an order can't be fulfilled. In these cases, an automatic refund will be is…

Updated 2 years ago

How will I know if you have received my returned items?

We endeavour to process your refund as soon as we receive your returned items, so keep an eye on your account over a two week period. Once processed, refunds may take 3-5 business days to reach your…

Updated 2 years ago

Where will I see my refund?

Refunds are processed using the original payment method. We'll keep you updated by email so keep an eye on your inbox, and be sure to check your junk folder too!

Updated 2 years ago

When will I see my refund?

The time it takes to receive your refund will depend on how you sent your item back to us. Returns sent via standard post can take 2-7 business days; express post can take 1-2 days. Once your returne…

Updated 2 years ago

Will my refund include the shipping fees I paid?

Unless your order is damaged or incorrect, the refunded amount will only cover the amount paid for the purchased item/s - unfortunately shipping fees are excluded.

Updated 2 years ago

I wish to return my order. What do I do?

If you wish to return an item from your order, there are two options available: 1. Visit the Returns Portal to lodge a return request online. 2. Return your order to your nearest ISHKA store. Our fri…

Updated 1 year ago

Can I choose to exchange or receive a gift card, in place of a refund?

If you are entitled to a refund but would prefer to exchange or receive a gift card of equivalent value, ISHKA is happy to do this for you.

Updated 2 years ago

I recently purchased something that is now on sale. Can I get a refund?

Murphy's Law strike again? Unfortunately, if your purchased item goes on sale we are unable to refund the difference. The good news is, we're always bringing the world to you with a host of incredibl…

Updated 2 years ago

I have been sent the wrong item. What should I do?

Please visit the Returns Portal to arrange a return. We will investigate the issue and a member from our friendly Customer Service team will be in touch.

Updated 2 years ago

How do I track my returned item?

If you wish to track your returned item, we recommend purchasing parcel tracking. Returned items remain your responsibility until they are receipted by us.

Updated 2 years ago

Is postage for returns free?

If you wish to return an item via post, you will need to cover any postage costs. However, if your item is deemed damaged or faulty, we will provide return postage free of charge. Keep in mind you ca…

Updated 2 years ago

Can I exchange an item?

Yes - feel free to exchange your item in store within 14 days, along with proof of purchase.

Updated 2 years ago

Can I return a Gift Voucher?

Unfortunately ISHKA gift vouchers cannot be returned, refunded or redeemed for cash.

Updated 2 years ago

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