All Categories > Order Assistance
22 Questions
Shipping fees vary depending on the location and items ordered. P.S Keep an eye out for our amazing 'Delivery Deals' offers so you can save on shipping! https://ishka.com.au/pages/shipping-boost
Updated 3 years ago
Once your order has been processed, it will be dispatched from our warehouse within 2-6 business days. During busy sale periods, please allow up to 15-20 business days for dispatch. Please note: ISHK…
Updated 9 months ago
We're really sorry to hear that! Please visit the Returns Portal and follow the prompts to lodge a request. We will investigate the issue and our friendly Customer Service team will be in touch as qu…
Updated 2 years ago
You're welcome to place an order as a guest or choose to register an account. We recommend registering an account so you can easily track your purchase by logging in. If you're a savvy ISHKA shopper…
Simply pop over to our “Login” page to create an account. You can sign up with your Facebook, Twitter, LinkedIn, Amazon or email account.
Updating your details is easy! Simply Login to your account and change your details at the 'Account Dashboard'.
If you've forgotten your password, it's quick and easy to get back into your account. Click here and enter your email address. You will then receive an email to reset your password. If you are still…
Placing an online order is easy! Simply follow the below steps: - Add an item to your cart by clicking the 'Add to Cart' button from any product page. - When all items are added to your cart, click o…
Have you checked your junk folder? This is the likely culprit! If you still haven’t received our email, please contact us. Please contact us by pressing "Contact" on the top right hand of the screen…
All online orders are processed Monday - Friday. Orders placed after 12pm will be received into our warehouses the following business day. We do our very best to process all orders within 10 - 15 bus…
As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number included.
Most ISHKA orders will be delivered to your front door or kerb-side. Unfortunately our drivers cannot enter your home to deliver your goods, so when ordering large items such as furniture, we’d sugge…
If you aren't home when your ISHKA order arrives, don't worry! The delivery company will either leave a card with details for you to pick up your parcel, or will contact you to reschedule a second de…
Very easily indeed! Simply track your order by following the link in your Shipping Confirmation email. If you experience any issues at all, please contact with us by press "Contact" on the top right…
As products are often dispatched from multiple locations, items from your order may arrive in separate shipments. If this is the case, we will notify you in advance by email. Please Contact Us if you…
On the rare occasion this may occur, please visit the Returns Portal and follow the prompts to lodge a request. We will investigate the issue and a member from our friendly Customer Service team will…
Our friendly customer service team is always happy to help! Please contact us with your name, order number and details of the problem you are experiencing. Please contact us by pressing "Contact" on…
Orders may be cancelled or amended depending on when the order was placed, and if its already locked for processing. As we are really quick at picking, packing and processing orders, an order can no…
Don't worry, it happens to the best of us! Contact Us as soon as possible and we will amend your details. Please contact us by pressing "Contact" on the top right hand of the screen - this will allow…
Unfortunately we can’t take these requests as delivery dates cannot be guaranteed. But rest assured, we work hard to dispatch orders as soon as we receive them!
Congratulations for joining Karma Club! Although you've signed up in-store, you'll still need to register an account online. You can log in or create an account here.
When an order is shipped containing bulky or irregular shaped items, our carriers charge for the space the order occupies, rather than its heaviness. This is known as cubic or volumetric weight, and…
Updated 3 years ago by ISHKA
