Product Information

16 Questions

​Can I use an Online Voucher in-store?

If you wish to redeem an online Voucher in-store, please Contact Us. Simply provide your voucher number, amount and contact information, and we will happily process the transaction for you. Please co…

Updated 3 years ago

What is an ‘Online Exclusive’ product?

‘Online Exclusive’ products are a new and exciting way we’re bringing the world to you. These items are specially chosen by our buyers and are only available for purchase at ishka.com.au - you won’t…

Updated 3 years ago

Why is there no discount on “Online Exclusive” products?

Online Exclusive products already represent incredible value and therefore cannot be discounted further, we hope you understand! At ISHKA, we work hard to offer a huge range of unique treasures at af…

Updated 3 years ago

What does 'Assorted' mean?

An 'Assorted' product is available in multiple colours and designs under one stock code. When ordering an assorted product online, unfortunately style preferences cannot be guaranteed. But don't we a…

Updated 3 years ago

Do you have a Size Guide?

We sure do - we want your purchase to be the perfect fit. Click through to our Clothing size guides.

Updated 3 years ago

The online price is different to the in-store price.

At ISHKA we offer a wide range of online and in-store promotions so our customers can enjoy amazing prices store-wide. If you notice an online price is less than an in-store price, contact your neare…

Updated 3 years ago

I can't find the item I want online.

We're here to help! If you can't find a product online, please contact us with as much information as possible and we'll do our best to track it down for you. Please contact us by pressing "Contact"…

Updated 3 years ago

The item I want is out of stock.

We sell out of items fast! If your item is no longer in stock, contact us and we'll let you know if the item will be restocked, or if we can track one down for you. Please contact us by pressing "Con…

Updated 3 years ago

Where can I see a product before purchasing?

We're glad you asked! ISHKA has over 35 stores in VIC, NSW, TAS, ACT, SA & WA. Use the store locator to find your nearest store. We suggest contacting your nearest store prior to visiting if you are…

Updated 3 years ago

My salt lamp isn't turning on. What do I do?

Sorry to hear that! Please try testing the lamp at more than one power point and check the bulb is correctly fitted. If the problem persists and your salt lamp was recently purchased, please contact…

Updated 3 years ago

My salt lamp is 'leaking'. What do I do?

If your salt lamp is mysteriously leaking water, don’t worry – this is totally normal! When switched off for long periods of time, salt lamps are prone to ‘cry’ as there is no heat source available t…

Updated 3 years ago

How do I buy a Gift Voucher?

You can purchase an in-store or online Gift Voucher here. Don't forget to personalise your voucher by adding a message at checkout!

Updated 3 years ago

How do I use a Gift Voucher?

To redeem an in-store gift voucher, simply present your voucher at the register. To redeem an online gift voucher, simply enter your voucher number in the 'Gift card or Discount code' field at checko…

Updated 3 years ago

Can I buy an Ishka gift card with a gift card?

Unfortunately ISHKA gift vouchers cannot be used to purchase gift vouchers.

Updated 3 years ago

Can I use an in-store Gift Voucher online?

If you wish to redeem an in-store Gift Voucher online, please Contact Us. Simply provide your voucher number, amount and contact information, and we will happily process the transaction for you. Plea…

Updated 3 years ago

Do gift cards expire?

Gift vouchers are valid for 3 years and can be used in-store or online. Gift cards are a wonderful way of sharing great karma and ISHKA spirit! Buy one now!

Updated 3 years ago

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